![]() This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. For this, we ask that you fill out the form you received with your order.ĭo not use the shoe box as outer packaging as it is counted as part of the sold unit.We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice. The condition of the product is left to the discretion of Salt-Water.Īll returned items must include information on the order (full name/email address/order number/items returned) for your refund to be processed. We will not accept returned shoes that are marked on the sole. ![]() Please make sure you try on your shoes on a carpeted area. If your return is received with a damaged shoe box you will have a €5.00 deduction on your refund to cover the costs of repackaging. In this case only we will refund postage costs accrued to remedy the problemĪll merchandise must be returned unused and accompanied by the original shoe box and packaging. Likewise, if you have received an item in error that was not ordered. If you have received a faulty pair/s of sandals please contact us via the contact us form and explain the problem. Customers have to cancel the initial order and re-order through the website and await a refund on the initial pairs. Salt-Water Sandals EU does not provide direct exchanges. All merchandise must be returned unused and accompanied by the original box and packaging Exchanges We cannot refund different accounts or credit cards. This refund will be issued to the same payment method that was used to make the original purchase. ![]() Upon receiving your returned Sandals at our warehouse, a refund for the amount of the purchase will be issued to you within 14 business days. We advise that you use a tracked postage option as we cannot refund any order without receiving the sandals back in to our warehouse. We cannot accept responsibility/reimburse for any lost or damaged items so please do use a trackable service and keep your proof of postage Refunds In the case of a return we ask that you fill out the form you received with your order and send it via a recorded delivery service back to us at: Customers have to cover the postage cost of the return. We are unable to offer the Free Returns service to Europe or further afield. In this case, your return/cancellation must be requested once the order has arrived. ![]() If your order has already been processed and is in transit, it is not eligible for cancelled delivery. However, a delivery can only be cancelled if it does not have an assigned tracking number for shipping. For products on sale purchased online from our webstore, this return period is reduced and sandals can be returned within 14 days of receiving them for a full refund of the amount of the purchase Sun-San & Salt-Water Sandals that are purchased online from our webstore can be cancelled/returned within 28 days of the purchase date receiving them for a full refund of the amount of the purchase. Our warehouse and all Courier services also deserve a break with their families and often we rely on a skeleton staff of eager beavers. Please note during national holiday periods (Easter / Christmas / Bank Holidays) delivery and despatch will be slower. PLEASE NOTE - All of our EU customers receive their sandals from our warehouse within the EU, so there are no duties or taxes to pay. * Final delivery costs will be calculated at checkout using your address, postcode, item weight and dimensions. We will deliver the package to the address but not person-to-person, so please guarantee a trusted person will be there to receive the package.įor regular mail, postage can take between 2-5 days and final costs will be worked out at checkouts dependant on postcode/address/weight/dims. We ask that all special delivery is ordered pre 11am for same day despatch. We will deliver the package to the address but not person-to-person, so please guarantee a trusted person will be there to receive the package. Sometimes a work address is a better option for this reason. Across the EU we offer a range of services including Standard Delivery, Express Delivery, Free Delivery* and Free Delivery over €100.00*įor special delivery inc Express, we offer a door-to-door service (not regular mail) and there must be someone at the address in normal working hours to receive the delivery.
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